:root{--primary-50: #e8f4f8;--primary-100: #c5e3ee;--primary-200: #9fd1e3;--primary-300: #79bfd8;--primary-400: #5cb1d0;--primary-500: #3fa3c7;--primary-600: #3795b8;--primary-700: #2d83a5;--primary-800: #247293;--primary-900: #145371;--secondary-50: #e9eef5;--secondary-100: #c8d4e6;--secondary-200: #a3b8d5;--secondary-300: #7e9bc4;--secondary-400: #6186b7;--secondary-500: #4472aa;--secondary-600: #3e6a9f;--secondary-700: #355f93;--secondary-800: #2d5588;--secondary-900: #1f4174;--success-50: #e8f5e9;--success-100: #c5e6c7;--success-200: #9ed6a1;--success-300: #77c67b;--success-400: #5ab95f;--success-500: #3dad43;--success-600: #37a03d;--success-700: #2f9134;--success-800: #27832c;--success-900: #1a671e;--error-50: #ffebee;--error-100: #ffcdd2;--error-200: #ef9a9a;--error-300: #e57373;--error-400: #ef5350;--error-500: #f44336;--error-600: #e53935;--error-700: #d32f2f;--error-800: #c62828;--error-900: #b71c1c;--warning-50: #fff8e1;--warning-100: #ffecb3;--warning-200: 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.card-header{background-color:var(--error-50);border-bottom-color:var(--error-200)}.card-warning{border-color:var(--warning-500)}.card-warning .card-header{background-color:var(--warning-50);border-bottom-color:var(--warning-200)}.card-filled-primary{background:linear-gradient(135deg,var(--primary-500) 0%,var(--primary-600) 100%);border-color:var(--primary-700);color:var(--text-inverse)}.card-filled-primary .card-title,.card-filled-primary .card-body p{color:var(--text-inverse)}.card-filled-primary .card-header,.card-filled-primary 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img{width:100%;height:100%;object-fit:contain}.login-body{padding:var(--spacing-2xl)}.login-form{display:flex;flex-direction:column;gap:var(--spacing-lg)}.login-form-group{display:flex;flex-direction:column;gap:var(--spacing-md)}.login-remember{display:flex;align-items:center;gap:var(--spacing-sm);margin-top:var(--spacing-sm)}.login-remember input[type=checkbox]{width:18px;height:18px;cursor:pointer;accent-color:var(--primary-500)}.login-remember label{font-size:var(--text-sm);color:var(--text-secondary);cursor:pointer;-webkit-user-select:none;user-select:none}.login-submit{margin-top:var(--spacing-md)}.login-footer{padding:var(--spacing-xl) var(--spacing-2xl);background:var(--bg-secondary);border-top:1px solid var(--border-light);text-align:center}.login-footer-text{font-size:var(--text-xs);color:var(--text-tertiary);margin:0}.login-footer-text a{color:var(--primary-600);text-decoration:none;font-weight:var(--font-medium)}.login-footer-text a:hover{color:var(--primary-700);text-decoration:underline}.login-alert{margin-bottom:var(--spacing-lg);animation:slideDown var(--transition-base)}.login-info-note{margin-top:var(--spacing-lg);padding:var(--spacing-md);background:var(--neutral-100);border-left:3px solid var(--neutral-400);border-radius:var(--radius-md)}.login-info-note p{font-size:var(--text-xs);color:var(--text-secondary);margin:0;line-height:var(--leading-relaxed)}.login-loading{pointer-events:none;opacity:.7}@media(max-width:768px){.login-page{padding:var(--spacing-lg)}.login-container{max-width:100%}.login-header{padding:var(--spacing-2xl) var(--spacing-lg)}.login-logo{width:140px;height:140px}.login-body{padding:var(--spacing-xl)}.login-footer{padding:var(--spacing-lg)}}@media(max-width:480px){.login-page{padding:var(--spacing-md)}.login-header{padding:var(--spacing-xl) var(--spacing-md)}.login-logo{width:120px;height:120px}.login-body{padding:var(--spacing-lg)}}.dashboard{min-height:calc(100vh - 70px);background:var(--bg-secondary);padding:var(--spacing-3xl)}.dashboard-welcome{background:linear-gradient(135deg,var(--primary-500) 0%,var(--secondary-500) 100%);color:var(--text-inverse);padding:var(--spacing-3xl);border-radius:var(--radius-xl);margin-bottom:var(--spacing-2xl);box-shadow:var(--shadow-lg)}.dashboard-welcome h1{font-size:var(--text-4xl);margin-bottom:var(--spacing-sm);color:var(--text-inverse)}.dashboard-welcome p{font-size:var(--text-lg);opacity:.95}.dashboard-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:var(--spacing-xl);margin-bottom:var(--spacing-2xl)}.dashboard-stat-card{background:var(--bg-primary);padding:var(--spacing-xl);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);transition:all var(--transition-fast)}.dashboard-stat-card:hover{box-shadow:var(--shadow-md);transform:translateY(-2px)}.dashboard-stat-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--spacing-md)}.dashboard-stat-icon{width:50px;height:50px;border-radius:var(--radius-lg);display:flex;align-items:center;justify-content:center;font-size:var(--text-2xl)}.dashboard-stat-icon.primary{background:var(--primary-50);color:var(--primary-600)}.dashboard-stat-icon.success{background:var(--success-50);color:var(--success-600)}.dashboard-stat-icon.warning{background:var(--warning-50);color:var(--warning-700)}.dashboard-stat-icon.info{background:var(--info-50);color:var(--info-600)}.dashboard-stat-value{font-size:var(--text-4xl);font-weight:var(--font-bold);color:var(--text-primary);margin-bottom:var(--spacing-xs)}.dashboard-stat-label{font-size:var(--text-sm);color:var(--text-secondary)}.dashboard-content{text-align:center;padding:var(--spacing-5xl);background:var(--bg-primary);border-radius:var(--radius-xl);box-shadow:var(--shadow-sm)}.dashboard-content h2{font-size:var(--text-3xl);color:var(--text-secondary);margin-bottom:var(--spacing-md)}.dashboard-content p{font-size:var(--text-lg);color:var(--text-tertiary)}@media(max-width:768px){.dashboard{padding:var(--spacing-xl)}.dashboard-welcome{padding:var(--spacing-2xl)}.dashboard-welcome h1{font-size:var(--text-2xl)}.dashboard-welcome p{font-size:var(--text-base)}.dashboard-stats{grid-template-columns:1fr}}.tickets-page{display:grid;grid-template-columns:320px 1fr 350px;height:calc(100vh - 70px);background:var(--bg-secondary);overflow:hidden}.tickets-sidebar{background:var(--bg-primary);border-right:1px solid var(--border-light);display:flex;flex-direction:column;height:100%;overflow:hidden}.tickets-sidebar-header{display:flex;align-items:center;justify-content:space-between;padding:var(--spacing-lg) var(--spacing-xl);border-bottom:1px solid var(--border-light)}.tickets-sidebar-title{display:flex;align-items:center;gap:var(--spacing-sm)}.tickets-sidebar-title h2{font-size:var(--text-xl);font-weight:var(--font-semibold);color:var(--text-primary);margin:0}.tickets-count{display:inline-flex;align-items:center;justify-content:center;min-width:24px;height:24px;padding:0 var(--spacing-xs);background:var(--primary-100);color:var(--primary-700);border-radius:var(--radius-full);font-size:var(--text-xs);font-weight:var(--font-semibold)}.btn-nuevo-ticket{width:36px;height:36px;display:flex;align-items:center;justify-content:center;background:var(--primary-500);color:#fff;border:none;border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-base)}.btn-nuevo-ticket:hover{background:var(--primary-600);transform:scale(1.05)}.tickets-search{padding:var(--spacing-md) var(--spacing-xl);display:flex;align-items:center;gap:var(--spacing-sm);background:var(--bg-secondary);margin:var(--spacing-md) var(--spacing-xl) 0;border-radius:var(--radius-lg);border:1px solid var(--border-light)}.tickets-search svg{color:var(--text-tertiary);font-size:var(--text-lg)}.tickets-search input{flex:1;border:none;background:transparent;color:var(--text-primary);font-size:var(--text-sm);outline:none}.tickets-search input::placeholder{color:var(--text-tertiary)}.filter-controls{display:flex;gap:var(--spacing-sm);padding:var(--spacing-md) var(--spacing-xl);border-bottom:1px solid var(--border-light)}.btn-toggle-filters{display:flex;align-items:center;gap:var(--spacing-xs);padding:var(--spacing-sm) var(--spacing-md);background:var(--bg-secondary);border:1px solid var(--border-light);border-radius:var(--radius-md);color:var(--text-primary);font-size:var(--text-sm);font-weight:var(--font-medium);cursor:pointer;transition:all var(--transition-base);white-space:nowrap}.btn-toggle-filters:hover{background:var(--primary-50);border-color:var(--primary-300);color:var(--primary-700)}.sort-select{padding:var(--spacing-sm) var(--spacing-md);background:var(--bg-secondary);border:1px solid var(--border-light);border-radius:var(--radius-md);color:var(--text-primary);font-size:var(--text-sm);cursor:pointer;transition:all var(--transition-base);outline:none;min-width:100px}.sort-select:hover{border-color:var(--primary-300)}.sort-select:focus{border-color:var(--primary-500);background:var(--bg-primary)}.filtros-panel{padding:var(--spacing-md) var(--spacing-xl);background:var(--bg-secondary);border-bottom:1px solid var(--border-light);animation:slideDown .2s ease-out}.filtro-section{margin-bottom:var(--spacing-lg)}.filtro-section:last-of-type{margin-bottom:var(--spacing-md)}.filtro-section h4{font-size:var(--text-sm);font-weight:var(--font-semibold);color:var(--text-secondary);margin:0 0 var(--spacing-sm) 0;text-transform:uppercase;letter-spacing:.5px}.filtro-checkboxes{display:flex;flex-direction:column;gap:var(--spacing-xs)}.filtro-checkbox{display:flex;align-items:center;gap:var(--spacing-sm);padding:var(--spacing-xs);cursor:pointer;border-radius:var(--radius-sm);transition:all var(--transition-base);-webkit-user-select:none;user-select:none}.filtro-checkbox:hover{background:var(--bg-primary)}.filtro-checkbox input[type=checkbox]{display:none}.checkbox-custom-filter{width:18px;height:18px;min-width:18px;border:2px solid var(--neutral-400);border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;transition:all var(--transition-fast);background:#fff}.filtro-checkbox input[type=checkbox]:checked~.checkbox-custom-filter{background:var(--primary-500);border-color:var(--primary-500)}.filtro-checkbox input[type=checkbox]:checked~.checkbox-custom-filter:after{content:"✓";color:#fff;font-size:12px;font-weight:700}.checkbox-label-filter{color:var(--text-primary);font-size:var(--text-sm)}.btn-limpiar-filtros{width:100%;padding:var(--spacing-sm);background:transparent;border:1px solid var(--border-light);border-radius:var(--radius-md);color:var(--text-secondary);font-size:var(--text-sm);font-weight:var(--font-medium);cursor:pointer;transition:all var(--transition-base)}.btn-limpiar-filtros:hover{background:var(--error-50);border-color:var(--error-300);color:var(--error-700)}.tickets-list{flex:1;overflow-y:auto;padding:var(--spacing-sm) var(--spacing-md)}.ticket-item{padding:var(--spacing-md);margin-bottom:var(--spacing-xs);background:var(--bg-primary);border:1px solid transparent;border-radius:var(--radius-lg);cursor:pointer;transition:all var(--transition-base)}.ticket-item:hover{background:var(--bg-secondary);border-color:var(--border-light)}.ticket-item.active{background:var(--primary-50);border-color:var(--primary-300)}.ticket-item-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--spacing-xs)}.ticket-id{font-size:var(--text-xs);font-weight:var(--font-semibold);color:var(--primary-600);font-family:Courier New,monospace}.ticket-badge.unread{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;padding:0 var(--spacing-xs);background:var(--error-500);color:#fff;border-radius:var(--radius-full);font-size:var(--text-xs);font-weight:var(--font-bold)}.ticket-item-titulo{font-size:var(--text-sm);font-weight:var(--font-medium);color:var(--text-primary);margin:0 0 var(--spacing-sm) 0;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.ticket-item-meta{display:flex;gap:var(--spacing-xs);margin-bottom:var(--spacing-sm)}.ticket-estado{padding:var(--spacing-2xs) var(--spacing-sm);border-radius:var(--radius-sm);font-size:var(--text-xs);font-weight:var(--font-medium)}.ticket-estado.green{background:var(--success-100);color:var(--success-700)}.ticket-estado.red{background:var(--error-100);color:var(--error-700)}.ticket-estado.purple{background:#f3e8ff;color:#7c3aed}.ticket-item-footer{display:flex;align-items:center;justify-content:space-between;gap:var(--spacing-sm);font-size:var(--text-xs);color:var(--text-tertiary)}.ticket-categoria,.ticket-tiempo{display:flex;align-items:center;gap:var(--spacing-2xs)}.tickets-chat{background:var(--bg-primary);display:flex;flex-direction:column;height:100%;overflow:hidden}.tickets-chat-header{display:flex;align-items:center;justify-content:space-between;padding:var(--spacing-lg) var(--spacing-2xl);border-bottom:1px solid var(--border-light);background:var(--bg-primary)}.chat-header-info h3{font-size:var(--text-lg);font-weight:var(--font-semibold);color:var(--text-primary);margin:0 0 var(--spacing-2xs) 0}.chat-header-id{font-size:var(--text-sm);color:var(--text-tertiary);font-family:Courier New,monospace}.chat-header-actions{display:flex;align-items:center;gap:var(--spacing-sm)}.btn-action{display:flex;align-items:center;gap:var(--spacing-xs);padding:var(--spacing-sm) var(--spacing-lg);border:none;border-radius:var(--radius-md);font-size:var(--text-sm);font-weight:var(--font-medium);cursor:pointer;transition:all var(--transition-base)}.btn-action svg{font-size:var(--text-base)}.btn-action.cerrar{background:var(--error-500);color:#fff}.btn-action.cerrar:hover{background:var(--error-600);transform:translateY(-1px);box-shadow:var(--shadow-md)}.btn-action.reabrir{background:var(--success-500);color:#fff}.btn-action.reabrir:hover{background:var(--success-600);transform:translateY(-1px);box-shadow:var(--shadow-md)}.btn-icon{width:36px;height:36px;display:flex;align-items:center;justify-content:center;background:transparent;border:1px solid var(--border-light);border-radius:var(--radius-md);color:var(--text-secondary);cursor:pointer;transition:all var(--transition-base)}.btn-icon:hover{background:var(--bg-secondary);border-color:var(--primary-300);color:var(--text-primary)}.ticket-info-bar{display:flex;gap:var(--spacing-xl);padding:var(--spacing-lg) var(--spacing-2xl);background:var(--bg-secondary);border-bottom:1px solid var(--border-light)}.ticket-info-section{display:flex;flex-direction:column;gap:var(--spacing-sm)}.info-header{display:flex;align-items:center;gap:var(--spacing-sm)}.info-label{display:flex;align-items:center;gap:var(--spacing-xs);font-size:var(--text-sm);font-weight:var(--font-semibold);color:var(--text-secondary)}.info-label svg{font-size:var(--text-base);color:var(--primary-500)}.btn-add-info{width:24px;height:24px;display:flex;align-items:center;justify-content:center;background:var(--primary-500);color:#fff;border:none;border-radius:var(--radius-sm);cursor:pointer;transition:all var(--transition-base);font-size:var(--text-xs)}.btn-add-info:hover{background:var(--primary-600);transform:scale(1.1)}.info-tags{display:flex;flex-wrap:wrap;gap:var(--spacing-xs)}.info-tag{display:flex;align-items:center;gap:var(--spacing-xs);padding:var(--spacing-xs) var(--spacing-md);border-radius:var(--radius-full);font-size:var(--text-xs);font-weight:var(--font-medium);white-space:nowrap;transition:all var(--transition-base)}.info-tag.participante{background:var(--primary-100);color:var(--primary-700);border:1px solid var(--primary-200)}.info-tag.participante:hover{background:var(--primary-200)}.info-tag.area{background:var(--success-100);color:var(--success-700);border:1px solid var(--success-200)}.info-tag.area:hover{background:var(--success-200)}.btn-remove-tag{width:16px;height:16px;display:flex;align-items:center;justify-content:center;background:transparent;border:none;border-radius:var(--radius-full);cursor:pointer;padding:0;transition:all var(--transition-base);color:currentColor;opacity:.6}.btn-remove-tag:hover{opacity:1;background:#0000001a}.btn-remove-tag svg{width:12px;height:12px}.add-tag-input{display:flex;align-items:center;gap:var(--spacing-xs);padding:var(--spacing-xs);background:#fff;border:1px solid var(--primary-300);border-radius:var(--radius-full);box-shadow:var(--shadow-sm)}.add-tag-input input,.add-tag-input select{flex:1;min-width:150px;padding:var(--spacing-xs) var(--spacing-sm);border:none;background:transparent;font-size:var(--text-xs);outline:none;color:var(--text-primary)}.add-tag-input input::placeholder{color:var(--text-tertiary)}.add-tag-input select{cursor:pointer;background:#fff}.add-tag-input select:focus{outline:none}.area-select{appearance:none;-webkit-appearance:none;-moz-appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%23666' d='M6 9L1 4h10z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 8px center;padding-right:28px}.btn-confirm,.btn-cancel{width:24px;height:24px;display:flex;align-items:center;justify-content:center;border:none;border-radius:var(--radius-full);cursor:pointer;transition:all var(--transition-base);font-size:var(--text-xs)}.btn-confirm{background:var(--success-500);color:#fff}.btn-confirm:hover:not(:disabled){background:var(--success-600);transform:scale(1.1)}.btn-confirm:disabled{background:var(--neutral-300);cursor:not-allowed;opacity:.5}.btn-cancel{background:var(--error-500);color:#fff}.btn-cancel:hover{background:var(--error-600);transform:scale(1.1)}.tickets-chat-messages{flex:1;overflow-y:auto;padding:var(--spacing-2xl);display:flex;flex-direction:column;gap:var(--spacing-lg)}.mensaje{display:flex;gap:var(--spacing-md);padding:var(--spacing-md);border-radius:var(--radius-lg);transition:all var(--transition-base);cursor:pointer}.mensaje:hover{background:var(--bg-secondary)}.mensaje.selected{background:var(--primary-50);border-left:3px solid var(--primary-500)}.mensaje.mensaje-propio{flex-direction:row-reverse;margin-left:auto;max-width:70%}.mensaje.mensaje-propio .mensaje-content{background:var(--primary-500);padding:var(--spacing-md);border-radius:var(--radius-lg);border-top-right-radius:var(--radius-sm)}.mensaje.mensaje-propio .mensaje-header{flex-direction:row-reverse;justify-content:flex-start}.mensaje.mensaje-propio .mensaje-autor,.mensaje.mensaje-propio .mensaje-rol,.mensaje.mensaje-propio .mensaje-fecha{color:#ffffffe6}.mensaje.mensaje-propio .mensaje-texto{color:#fff}.mensaje.mensaje-propio .mensaje-rol{background:#fff3;color:#fff}.mensaje.mensaje-propio .mensaje-fecha{margin-left:0;margin-right:auto}.mensaje.mensaje-propio:hover{background:transparent}.mensaje.mensaje-propio.selected{background:transparent;border-left:none;border-right:3px solid var(--primary-700)}.mensaje.mensaje-propio .mensaje-adjuntos .adjunto{background:#fff3;border-color:#ffffff4d;color:#fff}.mensaje.mensaje-propio .mensaje-adjuntos .adjunto:hover{background:#ffffff4d;border-color:#fff6}.mensaje.mensaje-propio .mensaje-thread-indicator{background:#fff3;border-color:#ffffff4d;color:#fff}.mensaje.mensaje-propio .mensaje-thread-indicator:hover{background:#ffffff4d;border-color:#fff6}.mensaje-avatar{width:40px;height:40px;min-width:40px;background:var(--primary-100);color:var(--primary-700);border-radius:var(--radius-full);display:flex;align-items:center;justify-content:center;font-size:var(--text-lg)}.mensaje-avatar-propio{background:var(--primary-600);color:#fff}.mensaje-content{flex:1}.mensaje-header{display:flex;align-items:center;gap:var(--spacing-sm);margin-bottom:var(--spacing-xs)}.mensaje-autor{font-weight:var(--font-semibold);color:var(--text-primary);font-size:var(--text-sm)}.mensaje-rol{padding:var(--spacing-2xs) var(--spacing-sm);background:var(--neutral-100);color:var(--neutral-700);border-radius:var(--radius-sm);font-size:var(--text-xs);font-weight:var(--font-medium)}.mensaje-fecha{color:var(--text-tertiary);font-size:var(--text-xs);margin-left:auto}.mensaje-texto{color:var(--text-primary);font-size:var(--text-sm);line-height:1.6;white-space:pre-wrap;word-wrap:break-word}.mensaje-adjuntos{margin-top:var(--spacing-sm);display:flex;flex-wrap:wrap;gap:var(--spacing-xs)}.adjunto{display:flex;align-items:center;gap:var(--spacing-xs);padding:var(--spacing-sm) var(--spacing-md);background:var(--bg-secondary);border:1px solid var(--border-light);border-radius:var(--radius-md);font-size:var(--text-xs);color:var(--text-secondary);transition:all var(--transition-base)}.adjunto:hover{background:var(--primary-50);border-color:var(--primary-300);color:var(--primary-700)}.tickets-chat-input{display:flex;align-items:center;gap:var(--spacing-sm);padding:var(--spacing-lg) var(--spacing-2xl);border-top:1px solid var(--border-light);background:var(--bg-primary)}.tickets-chat-input input{flex:1;padding:var(--spacing-md) var(--spacing-lg);background:var(--bg-secondary);border:1px solid var(--border-light);border-radius:var(--radius-lg);color:var(--text-primary);font-size:var(--text-sm);outline:none;transition:all var(--transition-base)}.tickets-chat-input input:focus{background:var(--bg-primary);border-color:var(--primary-400)}.tickets-chat-input input::placeholder{color:var(--text-tertiary)}.btn-enviar{width:40px;height:40px;display:flex;align-items:center;justify-content:center;background:var(--primary-500);color:#fff;border:none;border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-base)}.btn-enviar:hover:not(:disabled){background:var(--primary-600);transform:scale(1.05)}.btn-enviar:disabled{background:var(--neutral-300);cursor:not-allowed;opacity:.5}.tickets-chat-empty{flex:1;display:flex;align-items:center;justify-content:center}.empty-state{text-align:center;color:var(--text-tertiary)}.empty-state svg{font-size:64px;margin-bottom:var(--spacing-lg);color:var(--neutral-400)}.empty-state h3{font-size:var(--text-xl);font-weight:var(--font-semibold);color:var(--text-secondary);margin:0 0 var(--spacing-sm) 0}.empty-state p{font-size:var(--text-sm);color:var(--text-tertiary);margin:0}.tickets-details{background:var(--bg-primary);border-left:1px solid var(--border-light);display:flex;flex-direction:column;height:100%;overflow-y:auto}.details-content{padding:var(--spacing-2xl)}.details-header{margin-bottom:var(--spacing-xl);padding-bottom:var(--spacing-lg);border-bottom:1px solid var(--border-light)}.details-header h3{font-size:var(--text-lg);font-weight:var(--font-semibold);color:var(--text-primary);margin:0}.details-section{margin-bottom:var(--spacing-2xl)}.details-section h4{font-size:var(--text-sm);font-weight:var(--font-semibold);color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px;margin:0 0 var(--spacing-md) 0}.detail-item{display:flex;justify-content:space-between;padding:var(--spacing-sm) 0;border-bottom:1px solid 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var(--transition-base)}.adjunto-item:hover{background:var(--primary-50);border-color:var(--primary-300);color:var(--primary-700)}.details-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--text-tertiary);padding:var(--spacing-2xl);text-align:center}.details-empty svg{margin-bottom:var(--spacing-lg);color:var(--neutral-400)}.details-empty p{font-size:var(--text-sm);color:var(--text-tertiary);margin:0}.mensaje-thread-indicator{display:flex;align-items:center;gap:var(--spacing-xs);margin-top:var(--spacing-sm);padding:var(--spacing-xs) var(--spacing-sm);background:var(--primary-50);border:1px solid var(--primary-200);border-radius:var(--radius-md);color:var(--primary-600);font-size:var(--text-sm);font-weight:var(--font-medium);width:fit-content;cursor:pointer;transition:all var(--transition-fast)}.mensaje-thread-indicator:hover{background:var(--primary-100);border-color:var(--primary-300)}.mensaje-thread-indicator 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var(--border-light)}.kanban-card:hover{box-shadow:var(--shadow-md);transform:translateY(-2px);border-color:var(--primary-300)}.kanban-card:active{cursor:grabbing;box-shadow:var(--shadow-lg)}.card-header{display:flex;align-items:start;gap:var(--spacing-sm);margin-bottom:var(--spacing-md)}.card-avatar{width:40px;height:40px;border-radius:var(--radius-full);display:flex;align-items:center;justify-content:center;color:#fff;font-weight:var(--font-semibold);font-size:var(--text-sm);flex-shrink:0}.card-header-info{flex:1;min-width:0}.card-title{margin:0;font-size:var(--text-base);font-weight:var(--font-semibold);color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.card-company{margin:2px 0 0;font-size:var(--text-xs);color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.card-menu-btn{background:none;border:none;color:var(--text-tertiary);cursor:pointer;padding:4px;border-radius:var(--radius-sm);display:flex;transition:all .2s 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260px}.kanban-column-header{padding:var(--spacing-sm)}.column-icon{font-size:20px}.card-avatar{width:36px;height:36px;font-size:var(--text-xs)}.card-title{font-size:var(--text-sm)}.card-value{font-size:var(--text-base)}.agente-card{padding:var(--spacing-sm)}.agente-avatar{width:40px;height:40px}.agente-nombre{font-size:var(--text-sm)}.agente-stats{grid-template-columns:1fr 1fr 1fr;gap:var(--spacing-sm)}.agente-stat .stat-label{font-size:10px}}@keyframes cardEnter{0%{opacity:0;transform:scale(.9)}to{opacity:1;transform:scale(1)}}.kanban-card{animation:cardEnter .2s ease}.kanban-card[draggable=true]{-webkit-user-select:none;user-select:none}.tablero-loading{display:flex;align-items:center;justify-content:center;min-height:300px;padding:var(--spacing-xl)}.tablero-loading p{color:var(--text-tertiary);font-size:var(--font-size-lg)}.filtros-tablero-container{margin-bottom:var(--spacing-xl);background:var(--bg-primary);border-radius:var(--radius-lg);box-shadow:0 2px 4px 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.crm-calendario-today-events{overflow-y:auto!important;overflow-x:hidden!important;min-height:0}.crm-calendario-week-grid-hour-label{padding:var(--spacing-xs);font-size:var(--text-xs)}.crm-calendario-week-grid-day-header{padding:var(--spacing-xs)}.crm-calendario-week-grid-day-number{font-size:var(--text-base)}.crm-calendario-week-grid-day-number.today{width:24px;height:24px;font-size:var(--text-sm)}.crm-calendario-week-grid-row{grid-template-columns:60px repeat(7,1fr);min-height:35px}.crm-calendario-week-grid-hour{padding:var(--spacing-xs);font-size:var(--text-xs)}.crm-calendario-week-grid-cell{min-height:35px}.crm-calendario-week-grid-event{padding:4px var(--spacing-xs);font-size:10px}.crm-calendario-view-toggle{margin-left:var(--spacing-xs)}.crm-calendario-toggle-btn{padding:var(--spacing-xs) var(--spacing-sm);font-size:var(--text-xs)}.crm-calendario-toggle-btn svg{width:14px;height:14px}}.agentes-section-detallada{margin-bottom:var(--spacing-3xl)}.agentes-header-detallada{margin-bottom:var(--spacing-xl)}.agentes-title{display:flex;align-items:center;gap:var(--spacing-sm);margin-bottom:var(--spacing-sm)}.agentes-title svg{font-size:var(--text-2xl);color:var(--primary-500)}.agentes-title h2{font-size:var(--text-2xl);font-weight:var(--font-bold);color:var(--text-primary);margin:0;flex:1}.agentes-count{display:inline-flex;align-items:center;justify-content:center;background:var(--primary-50);color:var(--primary-700);font-size:var(--text-sm);font-weight:var(--font-semibold);padding:.25rem .625rem;border-radius:var(--radius-full);min-width:28px;height:28px}.agentes-subtitle{font-size:var(--text-base);color:var(--text-secondary);margin:0;padding-left:calc(var(--text-2xl) + var(--spacing-sm))}.agentes-grid-detallada{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:var(--spacing-xl)}.agente-card-detallada{background:#fff;border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:var(--spacing-xl);display:flex;flex-direction:column;gap:var(--spacing-lg);transition:all .3s ease}.agente-card-detallada:hover{border-color:var(--primary-300);box-shadow:0 8px 24px #0000001f;transform:translateY(-4px)}.agente-avatar{position:relative;width:64px;height:64px;border-radius:var(--radius-full);overflow:hidden;align-self:center}.agente-avatar 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var(--spacing-md);background:var(--bg-secondary);border-radius:var(--radius-full);font-weight:var(--font-medium)}.agente-stats{display:grid;grid-template-columns:1fr 1fr 1fr;gap:var(--spacing-md);padding:var(--spacing-md) 0;border-top:1px solid var(--border-light);border-bottom:1px solid var(--border-light)}.agente-stat{display:flex;flex-direction:column;align-items:center;gap:var(--spacing-xs)}.agente-stat .stat-icon{font-size:var(--text-2xl);color:var(--primary-500)}.agente-stat .stat-icon.success{color:var(--success-500)}.agente-stat .stat-icon.warning{color:var(--warning-500)}.agente-stat .stat-number{font-size:var(--text-2xl);font-weight:var(--font-bold);color:var(--text-primary);line-height:1}.agente-stat 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(min-width:768px){.agentes-grid-detallada{grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:var(--spacing-lg)}.agente-card-detallada{padding:var(--spacing-lg)}.agente-avatar{width:56px;height:56px}.agente-avatar-placeholder{font-size:var(--text-xl)}.agente-nombre{font-size:var(--text-base)}}@media(max-width:767px){.agentes-section-detallada{margin-bottom:var(--spacing-2xl)}.agentes-header-detallada{margin-bottom:var(--spacing-md)}.agentes-title{flex-wrap:wrap}.agentes-title h2{font-size:var(--text-xl)}.agentes-subtitle{font-size:var(--text-sm);padding-left:0}.agentes-grid-detallada{grid-template-columns:1fr;gap:var(--spacing-lg)}.agente-card-detallada{padding:var(--spacing-md)}.agente-avatar{width:48px;height:48px}.agente-avatar-placeholder{font-size:var(--text-lg)}.agente-stats{gap:var(--spacing-sm)}.agente-stat .stat-icon,.agente-stat .stat-number{font-size:var(--text-xl)}.agente-stat 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0}.config-toggle-list{display:flex;flex-direction:column;gap:var(--spacing-md)}.config-toggle-item{display:flex;justify-content:space-between;align-items:center;padding:var(--spacing-md);background:var(--bg-secondary);border-radius:var(--radius-md);cursor:pointer;transition:all .2s ease}.config-toggle-item:hover{background:var(--bg-tertiary)}.config-toggle-item span{font-size:var(--text-base);color:var(--text-primary);font-weight:var(--font-medium)}.config-toggle-item input[type=checkbox]{width:20px;height:20px;cursor:pointer}.config-info-banner{display:flex;gap:var(--spacing-md);padding:var(--spacing-md);background:var(--primary-50);border:1px solid var(--primary-200);border-radius:var(--radius-md);color:var(--primary-800);font-size:var(--text-sm);margin-bottom:var(--spacing-2xl)}.config-info-banner svg{flex-shrink:0;margin-top:2px;font-size:var(--text-lg)}.config-email-list{list-style:none;padding:0;margin:0}.config-email-list li{padding:var(--spacing-xs) 0;font-size:var(--text-sm);color:var(--text-secondary);border-bottom:1px solid var(--border-light)}.config-email-list li:last-child{border-bottom:none}.config-integraciones-list{display:flex;flex-direction:column;gap:var(--spacing-lg)}.config-integracion-card{display:flex;gap:var(--spacing-lg);padding:var(--spacing-lg);background:var(--bg-secondary);border:1px solid var(--border-light);border-radius:var(--radius-lg);align-items:flex-start}.config-integracion-icon{width:48px;height:48px;border-radius:var(--radius-md);background:var(--primary-50);color:var(--primary-600);display:flex;align-items:center;justify-content:center;font-size:var(--text-2xl);flex-shrink:0}.config-integracion-body{flex:1;min-width:0}.config-integracion-header{display:flex;align-items:center;justify-content:space-between;gap:var(--spacing-md);flex-wrap:wrap;margin-bottom:var(--spacing-xs)}.config-integracion-card h3{font-size:var(--text-base);font-weight:var(--font-semibold);margin:0;color:var(--text-primary)}.config-integracion-card p{font-size:var(--text-sm);color:var(--text-secondary);margin:0;line-height:1.5}.config-status-badge{display:inline-flex;align-items:center;gap:var(--spacing-xs);font-size:var(--text-xs);font-weight:var(--font-medium);padding:var(--spacing-xs) var(--spacing-sm);border-radius:var(--radius-md);flex-shrink:0}.config-status-badge.configurado{background:var(--success-50);color:var(--success-700)}.config-status-badge.no-configurado{background:var(--bg-tertiary);color:var(--text-tertiary)}.permisos-explicacion{display:flex;flex-direction:column;gap:var(--spacing-md);padding:var(--spacing-md);background:var(--bg-secondary);border-radius:var(--radius-md)}.permiso-nivel{font-size:var(--text-sm);color:var(--text-secondary);line-height:1.6}.permiso-nivel strong{color:var(--text-primary);font-weight:var(--font-semibold)}.agentes-list{display:flex;flex-direction:column;gap:var(--spacing-md)}.agente-item{display:flex;justify-content:space-between;align-items:center;padding:var(--spacing-lg);background:#fff;border:1px solid var(--border-color);border-radius:var(--radius-lg);transition:all .2s ease}.agente-item:hover{border-color:var(--primary-300);box-shadow:0 2px 8px #0000000d}.agente-info-section{display:flex;align-items:center;gap:var(--spacing-md);flex:1}.agente-avatar-config{width:48px;height:48px;border-radius:var(--radius-full);overflow:hidden;flex-shrink:0}.agente-avatar-config img{width:100%;height:100%;object-fit:cover}.agente-avatar-placeholder-config{width:100%;height:100%;display:flex;align-items:center;justify-content:center;background:var(--primary-100);color:var(--primary-700);font-size:var(--text-base);font-weight:var(--font-semibold)}.agente-details{flex:1}.agente-nombre-config{font-size:var(--text-base);font-weight:var(--font-semibold);color:var(--text-primary);margin:0 0 var(--spacing-2xs) 0}.agente-email{font-size:var(--text-sm);color:var(--text-secondary);margin:0}.agente-permiso-selector{display:flex;flex-direction:column;gap:var(--spacing-xs);min-width:250px}.agente-permiso-selector label{font-size:var(--text-xs);font-weight:var(--font-medium);color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px}.config-select-small{padding:var(--spacing-sm) var(--spacing-md);border:1px solid var(--border-color);border-radius:var(--radius-md);font-size:var(--text-sm);color:var(--text-primary);background:#fff;cursor:pointer;transition:all .2s ease}.config-select-small:focus{outline:none;border-color:var(--primary-500);box-shadow:0 0 0 3px var(--primary-50)}.agentes-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:var(--spacing-3xl) var(--spacing-2xl);text-align:center;color:var(--text-tertiary)}.agentes-empty svg{margin-bottom:var(--spacing-lg)}.agentes-empty p{margin:var(--spacing-xs) 0;font-size:var(--text-base)}.agentes-empty .text-muted{font-size:var(--text-sm);color:var(--text-tertiary)}.config-actions{display:flex;gap:var(--spacing-md);margin-top:var(--spacing-2xl);padding-top:var(--spacing-2xl);border-top:1px solid var(--border-color)}.config-message{padding:var(--spacing-md);border-radius:var(--radius-md);margin-bottom:var(--spacing-md);font-size:var(--text-sm)}.config-message-success{background:var(--success-50, #ecfdf5);color:var(--success-800, #166534);border:1px solid var(--success-200, #bbf7d0)}.config-message-error{background:var(--error-50, #fef2f2);color:var(--error-800, #991b1b);border:1px solid var(--error-200, #fecaca)}@media(max-width:1279px)and (min-width:768px){.configuracion-layout{gap:var(--spacing-lg)}.config-sidebar{width:240px}.config-main{padding:var(--spacing-xl)}.config-form-grid{grid-template-columns:1fr}.agente-permiso-selector{min-width:200px}}@media(max-width:767px){.configuracion-layout{flex-direction:column;gap:var(--spacing-lg)}.config-sidebar{width:100%;padding:var(--spacing-sm)}.config-nav{flex-direction:row;overflow-x:auto;padding-bottom:var(--spacing-sm)}.config-nav-item{flex-direction:column;align-items:center;text-align:center;min-width:100px;padding:var(--spacing-sm)}.config-nav-description{display:none}.config-main{padding:var(--spacing-lg)}.config-form-grid{grid-template-columns:1fr}.config-actions{flex-direction:column}.config-actions button{width:100%}.agente-item{flex-direction:column;align-items:stretch;gap:var(--spacing-md);padding:var(--spacing-md)}.agente-info-section{width:100%}.agente-permiso-selector{width:100%;min-width:unset}.permisos-explicacion{font-size:var(--text-xs)}.config-info-banner{font-size:var(--text-xs);padding:var(--spacing-sm)}}@media(max-width:479px){.config-main{padding:var(--spacing-md)}.config-content h2{font-size:var(--text-xl)}.config-section h3{font-size:var(--text-base)}.profile-avatar-section{flex-direction:column;text-align:center}.agente-avatar-config{width:40px;height:40px}.agente-nombre-config{font-size:var(--text-sm)}.agente-email{font-size:var(--text-xs)}}.crm-layout{display:flex;min-height:calc(100vh - 70px);background:var(--bg-primary);position:relative}.crm-mobile-menu-btn{display:none;position:fixed;bottom:20px;right:20px;z-index:101;width:56px;height:56px;background:var(--primary-500);color:#fff;border:none;border-radius:50%;box-shadow:var(--shadow-lg);cursor:pointer;align-items:center;justify-content:center;font-size:24px;transition:all .3s ease}.crm-mobile-menu-btn:hover{background:var(--primary-600);transform:scale(1.05)}.crm-mobile-menu-btn:active{transform:scale(.95)}.crm-mobile-overlay{display:none;position:fixed;inset:0;background:#00000080;z-index:99;animation:fadeIn .3s ease}.crm-sidebar{width:260px;background:var(--bg-primary);border-right:1px solid var(--border-color);display:flex;flex-direction:column;transition:width .3s ease;position:sticky;top:70px;height:calc(100vh - 70px);overflow:hidden}.crm-sidebar.collapsed{width:70px}.crm-sidebar-header{display:flex;align-items:center;justify-content:space-between;padding:var(--spacing-xl) var(--spacing-lg);border-bottom:1px solid var(--border-color);min-height:70px}.crm-sidebar-title{font-size:var(--text-xl);font-weight:700;color:var(--text-primary);margin:0;white-space:nowrap;overflow:hidden}.crm-sidebar.collapsed .crm-sidebar-title{display:none}.crm-sidebar-toggle{background:none;border:none;color:var(--text-secondary);font-size:24px;cursor:pointer;padding:var(--spacing-xs);display:flex;align-items:center;justify-content:center;border-radius:var(--radius-sm);transition:all .2s ease;width:32px;height:32px}.crm-sidebar-toggle:hover{background:var(--bg-tertiary);color:var(--text-primary)}.crm-sidebar-nav{display:flex;flex-direction:column;padding:var(--spacing-md);gap:var(--spacing-xs);overflow-y:auto;flex:1}.crm-sidebar-link{display:flex;align-items:center;gap:var(--spacing-md);padding:var(--spacing-md) var(--spacing-lg);border-radius:var(--radius-md);color:var(--text-secondary);text-decoration:none;font-size:var(--text-base);font-weight:500;transition:all .2s ease;position:relative;white-space:nowrap;min-height:44px}.crm-sidebar.collapsed .crm-sidebar-link{justify-content:center;padding:var(--spacing-md)}.crm-sidebar-link:hover{background:var(--bg-tertiary);color:var(--text-primary)}.crm-sidebar-link.active{background:var(--primary-50);color:var(--primary-600);font-weight:600}.crm-sidebar-link-icon{font-size:20px;display:flex;align-items:center;justify-content:center;min-width:20px}.crm-sidebar-link-label{flex:1;overflow:hidden;text-overflow:ellipsis}.crm-sidebar-link-badge{background:var(--error-500);color:#fff;font-size:var(--text-xs);font-weight:700;padding:2px 8px;border-radius:10px;min-width:20px;text-align:center}.crm-main{flex:1;overflow-y:auto;background:var(--bg-secondary)}@media(min-width:1280px){.crm-sidebar{width:280px}.crm-page{padding:var(--spacing-3xl)}}@media(max-width:1279px)and (min-width:768px){.crm-sidebar{width:240px}.crm-sidebar.collapsed{width:65px}.crm-page{padding:var(--spacing-xl)}.crm-sidebar-header{padding:var(--spacing-lg) var(--spacing-md)}.crm-sidebar-nav{padding:var(--spacing-sm)}.crm-sidebar-link{padding:var(--spacing-sm) var(--spacing-md);font-size:var(--text-sm)}.crm-sidebar.collapsed .crm-sidebar-link{padding:var(--spacing-sm)}}@media(max-width:767px){.crm-layout{min-height:calc(100vh - 60px)}.crm-mobile-menu-btn{display:flex}.crm-sidebar.mobile-open~.crm-mobile-overlay{display:block}.crm-sidebar{position:fixed;left:0;top:60px;z-index:100;box-shadow:var(--shadow-lg);transform:translate(-100%);transition:transform .3s ease;height:calc(100vh - 60px);width:280px}.crm-sidebar.mobile-open{transform:translate(0)}.crm-sidebar.collapsed{width:280px;transform:translate(-100%)}.crm-sidebar-toggle{display:none}.crm-main{width:100%}.crm-page{padding:var(--spacing-lg)}.crm-page-title{font-size:var(--text-2xl)}.crm-page-subtitle{font-size:var(--text-sm)}}@media(max-width:479px){.crm-sidebar{width:100%;max-width:280px;top:60px;height:calc(100vh - 60px)}.crm-page{padding:var(--spacing-md)}.crm-page-header{margin-bottom:var(--spacing-lg)}.crm-page-title{font-size:var(--text-xl)}.crm-page-subtitle{font-size:var(--text-xs)}.crm-page-content{gap:var(--spacing-md)}.crm-mobile-menu-btn{width:50px;height:50px;font-size:20px;bottom:16px;right:16px}}.crm-page{padding:var(--spacing-2xl);max-width:1600px;margin:0 auto}.crm-page-header{margin-bottom:var(--spacing-2xl)}.crm-page-title{font-size:var(--text-3xl);font-weight:700;color:var(--text-primary);margin:0 0 var(--spacing-xs) 0}.crm-page-subtitle{font-size:var(--text-base);color:var(--text-secondary);margin:0}.crm-page-content{display:flex;flex-direction:column;gap:var(--spacing-xl)}.crm-sidebar-nav::-webkit-scrollbar{width:6px}.crm-sidebar-nav::-webkit-scrollbar-track{background:transparent}.crm-sidebar-nav::-webkit-scrollbar-thumb{background:var(--border-color);border-radius:3px}.crm-sidebar-nav::-webkit-scrollbar-thumb:hover{background:var(--text-tertiary)}.app{width:100%;min-height:100vh}